Aratere Service Update
Aratere Ferry Disruption
On Tuesday evening the Aratere ferry experienced major
damage to one of its propellers.
It is not known when the Aratere will resume its services,
at this stage InterIslander has announced that sailings on the Ataere will be
cancelled up until Monday 11
November and potentially thereafter.
With the cancellation of these sailings and also the
increased freight volumes associated with this time of year there is limited
capacity on the remaining ferries, this will cause some delay across the
We will be updating our website as information
comes to hand.
Have you received a Card Left?
You can now book a re-direct, redelivery or a collection online.
Click on the Card Left icon on the E-services panel and follow the
Due to poor conditions and heavy swells on the Cook Strait, many ferry sailings have been delayed for safety reasons, and there have been delays in the South Island with road closures resulting in our fleet taking alternative routes to ensure delays are minimised.
Please rest assured that PBT are doing everything in our power to ensure that the effects of these weather related delays are minimised whilst ensuring all of our drivers and team are safe.
We apologise for any inconveniences this may cause our valued customers. If you would like further information on these expected delays please contact your local branch, account manager or Customer Services on 0800 367 728
Congratulations West Auckland AFC
Please be advised our 0800 FORPBT network is currently down. The Vodafone team are currently working on this issue, as it is affecting all toll free numbers nationwide with Vodafone. Please refer to the Branch listings for your local Branch phone number
PBT Transport Tracking
Wellington rocked by earthquakes
Dear Valued Customers,
As you may be aware, the Wellington region has been rocked by a magnitude 6.5 earthquake.
The quake has caused some structural damage and power outages. Several main roads throughout Wellington CBD and the Port are closed until midday today.
Our PBT Wellington Branch is operational - however delays are expected at this given time.
Please rest assured that with PBT your freight is in safe hands, we will be working tirelessly to ensure all delays are kept to a minimum.
Issues with Transport e-services Resolved
Palmerston North Branch is On the Move
It’s been a busy 15 years for the PBT Palmerston North team, over the past few years they have seen tremendous growth which has seen the current Rangitikei St branch double in size. It is now finally time for the team to move to a bigger and better site! The new site is located at 16 Downing Street, Palmerston North. The new site is almost twice the size of the current site and has the advantage of a rail siding.
The new site at 16 Downing St will be fully operational from Monday 15th July . The PBT team in Palmerston North are extremely proud to be associated with so many amazing local businesses and would like to thank all those who have been there supporting them over the past years. So if you are around the area drop into our new branch for a coffee- the team would love to see you!
All operations will continue at Rangitikei St up until 6pm on Friday 12th July as the branch will be closed Saturday 13th July whilst we pack up our trucks/ vans and move our team to our new depot.
If you have any special requirements over that weekend please do not hesitate to contact the branch on 06 354 5980.
The whole team at PBT Palmerston North is very excited about this next chapter and being able to move to a bigger site which reinforces the PBT commitment to the Manawatu region to provide a great “Trusted Freight Solution”.
Lastly, the team at PBT Palmerston North would like to thank you all for your continued support over the last 15 years during their time at 425 Rangitikei St.
After a night of heavy rainfall,hail, snow and gales and continued bad weather today, we are currently experiencing delays within the Northen Region region and our Wellington Branch is closed today.
PBT apologise for any inconveniences this may cause our valued customers. If you would like further information on these expected delays please contact your local branch, account manager or Customer Servies on 0800 367 728
PBT will endeavour to provide updates on progress within the Wellington region throughout the day.
Severe Weather Resulting in Service Delays
The Severe weather that is currently making its way up the country has resulted in some service delays. Road Closures have occured throughout the South Island and a few places in the North Island, the Cook Strait is closed until further notice and some airfreight is not moving due to airport closures. We are doing everything in our power to ensure that the effects of the weather are minimal whilst ensuring all of our drivers and team are safe. If you would like further information on service delays you can contact our customer services team on 0800 FOR PBT or call your account manager.
Maintainance - E-Services(18/05/2013)
Our PBT Web Server will be down on 20th Sunday from 2 p.m. to 8p.m. due to network migration. Sorry for any inconvenience this might cause.
Please note Christchurch Airport was closed last night due to fog - this has caused delays with our freight from Christchurch to Auckland and Auckland to Christchurch. For further up-dates please contact customer services on 0800 FORPBT (367 728)
e-services unavailable on Saturday 9th March for maintenance
e-services will be unavailable on Saturday 9th March for maintenance.
Changes to Tracking Enquiry on the WEB
If you are experiencing issues with doing a tracking enquiry,
Please do a refresh (press F5) on the page to pickup the latest version of the code.
If you go via a proxy server this may need its cache cleaned out for the PBT website.
Apologies for any inconvenience experienced.
Daylight Saving issue with Courier scan times
Please be aware we have an issue with some of our Courier Scanners accepting daylight saving time, some scanning from the 1st of October 2012 is currently showing plus 1 hour
eg A time of 11:30am is actually 10:30am
Apologies for this issue we have a fix for this issue and are currently rolling out the change to all scanners.
Exciting New Upgrades!
In the past you may have experienced issues with the PBT E-services and their compatibility with your anti-virus software/ internet browsers. No longer will this be an issue. As of Thursday (9th August 2012) all pop-ups will be removed from the PBT E-Services and the PBT Website ensuring that you have the best possible online experience with PBT.
PBLink Support is at Hand
PBLink Remote Support provides:
- Instant hands-on support while you are on the phone.
- Total security, I.T. Support can only connect to your computer with YOUR invitation.
- Live monitoring, I.T Support can see what you are going and give instructions to assist.
- Time saver, I.T. Support can upload files, update software and fix problems at the same time, saving both parties valuable time.
How does it work?
Poor weather conditions last night have resulted in road closures on the Lewis Pass resulting in potential service disruptions to the PBT South Island network, more specifically PBT Greymouth. If you have any concerns or are in need of service updates please contact 0800 36 77 28 or your local branch.
Tuesday 12th July 2011
Please note that due to heavy snow storms in the lower South Island areas of Alexandra, Cromwell, Queenstown and Wanaka all deliveries will be delayed. If you have any queries please contact your local branch or account manager.
Thanks New Zealand
PBT would like to thank New Zealand for the phenomenal donation offers we have received from around New Zealand in support of the Canterbury Region.
The Salvation Army has advised that they are now calling for more cash donations where possible to help support the search and rescue efforts within the Christchurch area. You can donate to the Red Cross by logging on to their website www.redcross.co.nz
We have been in contact with The Salvation Army who has advised that they are still currently assessing the needs within Christchurch, and at present they are not in recovery stage, as such PBT can only accept donations of bottled water and non-perishable foods for the Christchurch region.
if you would like to donate food and water for Christchurch, these items will need to be dropped in to your local PBT branch by no later than 5.00pm tomorrow, PBT will be to transporting these vital supplies over the weekend to Christchurch and await further delivery instructions from The Salvation Army.
Thank you again New Zealand for your support.
Important Notice: Christchurch Earthquake
PBT Christchurch depot is operational with a skeleton team.
PBT Transport, PBT Courier and PBT Bulk services are limited. Areas where access has been cut off include: CBD, Lyttleton, New Brighton, Bromley, Shirley, Avonside, Woolston, Ferrymead, Sumner, Cashmere, Port Hills.
No damage has been reported to our branch. The Team at PBT Christchurch are all safe and well although many have substantial damage to their properties.
There will limited services operating out of the Christchurch Branch. If you have any urgent request please call our 0800 367 728.
Kiwi Rail advises that lines from Rangiora South through the Canterbury region will be closed for 3 days. Container freight services to Christchurch will continue to operate via a road bridge in Rangiora. This will take affect 6am tomorrow. Please note this is for urgent freight and kiwi rail will prioritise this accordingly.
Christchurch Port based in Lyttleton is closed and access to the port is not clear at this stage. The Lyttleton tunnel is closed and only open to Emergency Vehicles.
Christchurch Airport is open but priority will be given to passengers therefore overnight courier freight may be affected.
PBT will be regularly monitoring the situation and determining what our capability is for service. Updates will be provided at regular intervals, alternatively call your Account Manager or our Customer Services on 0800 367 728.
To all the people of Christchurch, the Team at PBT extends their thoughts and best wishes to the people of Christchurch over this extremely difficult period.
Thank you for your patience, care and understanding through these trying times.
If you have any enquires please contact 0800 367 728.
PBT Couriers launched new Tracking Technology: PBT Map-it
SH1, railway near Kaikoura closed
State Highway 1 and the railway line near Kaikoura will remain closed until at least Thursday, as contractors work to clear 20,000 cubic metres of rock, dirt and debris dumped across the road and railway by a massive slip on Friday night.
The slip just south of Kaikoura has lead to major delays to the PBT linehaul network. Due to being diverted up the Lewis pass means an extra 2 hours and 15 minutes travelling time from Christchurch to Picton each way. Strait shipping have changed their 0200 sailing back to 0300 to allow us to continue our service standard from the South Island into the North Island. The return trucks from the North Island are now being delayed up to 4 hours into Christchurch and therefore delays in deliveries are happening. We expect at this stage the PBT linehaul will return to normal schedules Thursday night.
Our Network issue has been resolved. We thank you for your patience during this time and apologise for any inconvenience this has caused. If you have any query’s with any job bookings you placed yesterday, please call customer services on 0800 FOR PBT (367 728)
Issues with Courier Server
Due to a major system failure on the 16/08/2010 we have had corrupted data on our main PBT Courier server, if you booked a pickup or Freight Forward on the 16th Aug then this may no longer be in our system please double check all Jobs have been picked up that were put through on this day.
We apologise for any inconvenience this has caused.
Albany Mega Centre Repairs May 24th-28th
Memo to: Farmers, Animates, Ezibuy, Shanton, Briscoes.
Unfortunately it has become necessary to excavate an area at the beginning of the service lane from the Fire Sprinkler Control room across to the edge of Briscoes.
The Centre is experiencing water pressure drops in the fire sprinkler system and subsequent investigations lead us to believe there is a leak in the pipe work under the driveway.
This work will limit access to the rear of the premises of Farmers, Animates, Ezibuy and Shanton. .
Subject to final confirmation work is planned to commence on 24th May and should be completed by the 28th of May. During this time access to your loading areas will be affected.
Sorry for the inconvenience but we request that for that week all deliveries which utilise the lane are made before 10.00am; and that you notify your delivery companies accordingly.
It will also affect the area where Briscoes have placed pallets and rubbish skips, so these will need to be relocated for the week concerned.
PBT Big Rigs
The year 1 students at Kings School in Auckland have been undertaking a project of all things transport, and on Tuesday of last week 2 of the PBT “Big Rigs” visited the school and took the children for a ride showing them what transport was all about.
The boys then completed a competition to draw the best “big rig”, there was 1 winner from each of the 3 classes that competed in this competition, congratulations to Oscar, Deven and Hunter on their awesome Big Rig drawings.
Many thanks to Leif and Earl for driving, and thanks to Mrs Fields for organizing this event.
If you or your school would like to see one of the PBT “Big Rigs” in action, please contact Tim Le Cren on 021-336 252 or email: TimL@pbt.com
Maintenance Notice: E-Services